What we agree to
The commitments behind every Paddy Paws booking — from both sides.
These terms set out what we ask of you as a pet owner and what you can expect from us as your pet-sitting service. By confirming a booking you agree to the customer terms below.
Surveillance & recording devices
You must disclose any security cameras, doorbell cameras, or recording devices in or around your home before booking. Hidden or undisclosed recording devices are strictly prohibited. If you have cameras, tell us where they are and whether they record audio. This protects both your privacy and your sitter's.
Overnight accommodations
For overnight stays, you agree to provide a clean, safe sleeping area for your sitter, access to a bathroom, and fridge space for their food. Your sitter is a guest in your home and should be hosted with the same hospitality your pet receives.
Appropriate conduct
You must treat all staff with respect. Inappropriate behavior — including requesting services outside of agreed pet care, taking unwanted photos or videos of sitters, or commenting on a sitter's physical appearance — is strictly prohibited and may result in immediate cancellation of your booking.
Accurate pet profiles
You must complete and maintain accurate care instructions, behavioral information, dietary needs, and medical history on your pet's profile before booking. Emergency contact information (for someone local) must remain up-to-date at all times.
Respecting sitter time
You agree to be punctual and respectful of your sitter's schedule, particularly regarding agreed-upon drop-off, pick-up, and home access times.
What you can expect from us
As representatives of Paddy Paws, our sitters agree to these professional standards.
Capability & care
Sitters must only accept booking requests if they have the specific experience, availability, and capability to meet the unique needs of the pet as outlined by the owner.
Mandatory meet & greets
We require an initial consultation (Meet & Greet) before confirming services to ensure our team is the perfect fit for your pet's unique needs.
Safety & compliance
Sitters must take proactive steps to maintain a safe environment. This includes strict adherence to the owner's care instructions, medical routines, and dietary needs.
Respecting client property
Sitters must treat the client's home with the utmost respect. Sitters will strictly follow client instructions regarding home access, restricted rooms, eating and drinking, and guests.
Privacy & social media
Sitters must obtain explicit permission from the pet owner before taking or sharing pictures of their pets outside of our private communication channels (e.g. posting on personal social media).
Appropriate conduct
Sitters will maintain professional behavior at all times. Illegal activity or inappropriate conduct during bookings is strictly prohibited.
Our cancellation policy
Cancel upto 2 days before with no fees
Cancellation, Rescheduling & Refund Policy To ensure we can provide the highest level of care and accommodate all our VIP clients at "Paddy paws a pet sitting service", we enforce the following booking policies. Standard Cancellations & Rescheduling 48-Hour Notice: Cancellations or requests to reschedule made at least 2 days (48 hours) prior to the scheduled start time of your booking are eligible for a full refund, account credit, or penalty-free date change. Late Cancellations & Rescheduling: Because we exclusively reserve our time and resources for your pets, cancellations or requests to reschedule made less than 2 days (48 hours) before the start of the booking will not be refunded. Late reschedule requests will be treated as a late cancellation, and a new booking must be made for your new dates. Last-Minute Bookings If a service is booked within 48 hours of the required start time, it is considered a "last-minute booking." Due to the short notice and immediate allocation of our concierge team, last-minute bookings are strictly non-refundable and cannot be rescheduled once confirmed. Property Access & Safety The safety of our team and your pets is our top priority. Clients are responsible for ensuring that our staff has clear, safe, and unrestricted access to the property at the time of the scheduled visit. If we arrive and are unable to safely access the property (e.g., provided keys do not work, security gates are locked, or there are unsafe environmental hazards), the sitter will attempt to contact you immediately. If access cannot be secured, the booking will be considered fulfilled, and no refund will be issued. Refund Processing Approved refunds will be processed back to the original method of payment within 3–5 business days.
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